The Intake Process

In order to receive services offered by the Charles Lea Center, you must have an open case with the South Carolina Department of Disabilities and Special Needs (DDSN). Once you have an open case, a Case Manager will help you navigate through the services offered and help you make the best plan.

Getting Started

If you, or a loved one, are interested in having a Case Manager and having an open case with DDSN, call one of the following appropriate intake numbers and follow the process outlined below.


For infants up to age three.
(877) 621-0865

Adults & Children

For those ages four-and-up with an intellectual, or related, disability.
(800) 289-7012

Individuals with a Head or Spinal Cord Injury (HASCII)

(866) 867-3864


  • Leave a message indicating your desire to open a case.
  • A representative will call back within a few days and complete an over the phone screening. If the screening supports preliminary eligibility, a Care Coordinator will be assigned to complete the intake process.
  • The parent/guardian will be asked to obtain all records and documentation that support the person's diagnosis. Once all records are received, a psychological evaluation that will include an IQ test and adaptive testing may be completed if a current evaluation is not available.
  • All documentation will then be forwarded to the Consumer Assessment Team (CAT) for eligibility determination.
  • If the person is found eligible, their records will be forwarded to a Case Manager.
    NOTE: The Charles Lea Center provides Case Management services and you can specify the Charles Lea Center.
  • The Case Manager will contact you and together you will determine the best course of action and develop the best plan for services.
  • Please remember, once eligible, the individual will need to be placed on the waiver waiting lists for services.